Privacy Policy for LumiVerbe

At LumiVerbe, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that are collected and recorded by LumiVerbe and how we use it. We are committed to protecting the personal data of individuals who engage with our language tutoring and cultural education services, both online and in-person.

Information We Collect

We collect various types of information in connection with the services we provide, which include personalized language tutoring, online and in-person French and multilingual lessons, business communication coaching, exam preparation (DELF/DALF), cultural immersion workshops, and corporate language training programs.

• Personal Identification Information: This includes your name, email address, phone number, and postal address (e.g., for in-person lesson arrangements or billing). We collect this when you register for a course, inquire about our services, or contact us directly.
• Demographic Information: Such as your preferred language for instruction, your current language proficiency level, and learning objectives to tailor our language programs effectively.
• Payment Information: For processing tuition fees and other service payments. This information is handled securely by our third-party payment processors; we do not store full payment card details on our servers.
• Usage Data: Information on how you interact with our online platform, such as pages visited, time spent on pages, and services accessed. This helps us understand user behavior and improve our service offerings.
• Communication Data: Records of your communications with us, including emails, chat messages, and phone calls, to help us respond to your inquiries and improve customer support.

How We Use Your Information

The information we collect is used in various ways, primarily to provide and improve our language education services:

• To provide and deliver our personalized language tutoring, French and multilingual lessons, business communication coaching, and exam preparation.
• To process your registrations and manage your participation in our cultural immersion workshops and corporate language training programs.
• To communicate with you, respond to your inquiries, and provide customer support related to our services.
• To personalize your learning experience and tailor our content and service offerings to your specific needs and interests.
• To improve and optimize our online platform, services, and overall user experience.
• To process transactions and send related information, including invoices and payment confirmations.
• For internal record keeping and compliance with legal and regulatory obligations.

Data Sharing and Disclosure

LumiVerbe does not sell or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, hosting services, analytics providers). These parties are obligated to keep your information confidential and use it solely for the purposes for which we disclose it to them.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technology and methods.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Data Retention

We retain personal data for as long as necessary to provide the services you have requested, and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you believe that your child has provided us with personal data, please contact us, and we will take steps to remove such information and terminate the child's account.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

LumiVerbe
2847 Rue de la Paix, Floor 3
69002 Lyon, Auvergne-Rhône-Alpes
France